About the role
Customer Success Manager (m/w/d) Talent Acquisition & Crew Coordination Hamburg | Full-time (36 hours/week) Interpersonal is a dynamic and highly specialized personnel services company based in Hamburg. Our focus is on talent acquisition and professional management and staffing of cockpit personnel in the international aviation environment. To strengthen our team, we are looking for an engaged and communicative Customer Success Manager (m/w/d) at the earliest possible date. Your responsibilities Support, advise and develop our top customers Receive and coordinate orders and customer requests Monitor proper implementation of all agreed services Ensure high customer satisfaction and sustainable customer loyalty Advise our customers on future talent acquisition and crew management measures Plan and coordinate selection events for cockpit personnel Manage and ensure implementation in accordance with EASA guidelines and internal Interpersonal standards Lead and coordinate a team of headhunters Responsibility for scheduling and acquisition processes Close communication with customers, applicants and internal departments Your profile Abitur or equivalent school qualification Successfully completed degree and/or completed vocational training At least 3 years of professional experience in customer success, recruiting, aviation or comparable activities Fluent English language skills, written and spoken Strong organizational skills and excellent communication abilities High customer orientation and professional demeanor Responsibility and leadership competence Ideally, experience in the aviation or personnel services environment We offer Above-average compensation Full-time at only 36 hours per week JobBike Job ticket A dynamic, international working environment Flat hierarchies and fast decision-making processes Exciting projects in a highly specialized market segment Interested? We look forward to your application including your earliest possible start date via email to beke.berner@interpersonal.de interpersonal GmbH interpersonal GmbH, Hamburg, is a specialized personnel services company for the airline industry. interpersonal, in collaboration with various leading companies in the aviation industry, is the publisher of career.aero, a job portal specialized in aviation. Trust the market leader in the recruitment and selection of aviation personnel. Business areas interpersonal offers placement and recruitment services for airlines, flight schools and aviation employers and provides various quality assurance services for flight personnel, operational management and other aviation professionals. Platform for all services related to recruitment. The platform for optimal applicant management. Transparent, efficient and cost-effective. Our website has broad reach and market relevance. The market leader in aviation personnel. Our job portal career.aero is the optimal platform for placing candidates on a success basis. We offer job postings, news and events as well as our own applicant management tool and sourcing of new candidates. Our services include both headhunting and "active search" and building a talent pool. Our goal is to successfully bring candidates and companies together. We are known for our brand, have renowned clients and high market presence in the aviation sector. All services in the field of aviation personnel selection are offered here. Products include basic qualifications, screenings on all common full flight simulators and our corporate qualifications. Our aviation experts set standards that renowned airlines worldwide trust. We have more than 20 years of experience in pilot selection and use the latest scientific findings in aptitude diagnostics and pilot testing. Our inventories are specifically tailored to the work environment in the cockpit and cabin. To ensure the validation of our test procedures, we draw on our large sample of test results. By combining our experience and expertise, we can ensure that our selection process is not only economical but also effective in selecting the most qualified candidates for our customers' cockpit and cabin requirements. The skypool covers the field of temporary employment. Equal pay, equal treatment. We offer intelligent solutions to tailor your personnel needs. Our temporary employment model in the equal treatment and equal pay model is a strong solution for our customers. The temporary employment business field is a successful model that offers employers great flexibility and provides a competitive advantage in a volatile aviation market. Through the provision of temporary employees, companies can quickly respond to market changes and adjust their staffing without entering into long-term contracts. We recommend this job posting